ERP Update: all important information and relevant dates
We are in the midst of implementing our new ERP system. To make this run as smoothly as possible and ensure that you are not inconvenienced, we would like to draw your attention to a number of important dates that will affect your orders and deliveries. Please note these dates carefully and follow the instructions below. We greatly appreciate your cooperation.
Also take a look at the Frequently Asked Questions. Is your question not there? Then please contact your Account Manager or Customer Service.
Keep a regular eye on this page for the latest information.
Last update: Wednesday 12 March 3.00 pm
Orders and deliveries
Place your orders in time for delivery on your preferred day.
- Place all your orders with delivery date in March or 1st week of April as soon as possible.
- Customer orders placed until Wednesday 26 March can be delivered any day, if in stock.
- Customer orders placed on Thursday 27 March and Friday 28 March will be delivered on Tuesday 1 April at the earliest, if in stock.
Returning empty packages
Return empty packaging, including Variboxes, immediately.
- Return as many Variboxes as soon as possible, especially lye and chlorine.
- Check the Frequently Asked Questions for more information on return orders.
Order pick-up
Collection of orders will not be possible for four days.
- Collection orders can be picked up until Wednesday 26 March.
- On 27, 28, 31 March and 1 April collection is not possible.
- From Wednesday 2 April, order collection will be possible again.
New article numbers
Starting April 1, we will implement new article numbers.
- You can continue using the current article numbers until at least July 1.
- On the order confirmation and invoice, the new article number will be displayed alongside the current article number as an “Alias number.”
- The delivery note will only show the new article number.
- We will inform you in advance when only the new article number can be used.
Change in documentation
The layout of the order confirmation, invoice, and packing slip will be adjusted.
- The content will remain largely unchanged.
- Please carefully review the documentation to avoid errors.
- Click here to view a sample of the order confirmation, invoice, and delivery note.
Frequently asked questions
When should I place my orders for deliveries in March or the first week of April?
We recommend placing all orders with delivery dates in March or the first week of April as soon as possible to ensure timely delivery.
When can I have my order delivered if I place it by Wednesday 26 March?
Orders placed until Wednesday 26 March can be delivered on any day, provided the products are in stock.
When will my order be delivered if I place it on Thursday 27 March or Friday 28 March?
Orders placed on Thursday 27 March or Friday 28 March will be delivered on Tuesday 1 April at the earliest, provided the products are in stock.
Why do I need to submit bulk orders by 12.oo pm on Thursday 27 March?
If you submit bulk orders before 12.00 pm on Thursday 27 March, we can process them as usual.
Do you submit bulk orders after 12.00 pm on Thursday 27 March? Then these orders can proceed, but administrative processing (confirmation and invoices) will be delayed.
Until when can I still collect my takeaway order in March?
You can collect pick-up orders until Wednesday 26 March.
On which days is order pick up not possible?
Order pickup is not possible on the following days:
- Thursday 27 March
- Friday 28 March
- Monday 31 March
- Tuesday 1 April
Why should I return empty packaging as soon as possible?
Failure to return empty packaging on time can lead to a shortage of available packaging, causing deliveries to be delayed after ERP implementation. By returning as soon as possible, we can resume deliveries without problems. Especially Variboxes of lye and chlorine need to be returned as soon as possible in order to resume deliveries of Variboxes without problems.
Why are the article numbers being changed?
From 1 April, we are transitioning to new article numbers as part of an improved system structure. This will help us work more efficiently and optimise our processes.
Can I still use the current article numbers?
Yes, you can continue using the current article numbers until at least 1 July. We will inform you in advance when only the new article number will be in use.
Where can I find both the old and the new article number?
Both the new and the current article number will be listed on theorder confirmation and invoice. The current article number will be displayed as an “Alias number.”
Will the current article number also be shown on the delivery note?
No, the delivery note will only display the new article number.
What should I do if I have questions about the new article numbers?
Please contact your Account Manager or Customer Service at +31263186785.
Why is Synerlogic switching to a new ERP system
Synerlogic is implementing a new ERP system by 31 March 2025 to improve the efficiency and accuracy of our business processes. Our current system no longer matches our growing needs. This switch will allow us to respond faster to customer requirements and optimise our order processing. This new system will enable us to further improve our service and service delivery and prepare for the future.
What is the impact for Synerlogic’s customers?
To make the implementation of our new ERP system run as smoothly and efficiently as possible, we ask for the cooperation of our customers. This is because the implementation will have an impact on orders and deliveries during the implementation period. Our customers will be informed of this in good time and regularly by e-mail.
Where can I ask questions?
After reading all the information and viewing the Frequently Asked Questions, do you have any other questions or need support?
If so, please contact your Account Manager or Customer Service at +31263186785.
